Concentration

Exercise 1

1. Incoming calls to our firm are taken by the switchboard operator , who will put you
through to the extension your require.
2. I'm sorry to trouble you , I think I must have got the wrong number .
3. I'm sorry , I can't hear you very well , this is a bad line .
4. I can't get through , their line always seems to be busy (US)/engaged (GB) .
5. If you don't want to be interrupted by any phone calls , you can leave the phone off
the
hook .
6. If you don't know someone's number you can use the phone book/directory or you can
call
directory enquiries . (192 in the UK)
7. To make a call from a public telephone , lift the receiver and insert a coin . Listen for
the
ringing tone and dial the number. You will then hear a tone telling you that the
number is
dialing (US) /dialling (GB) . If you've misdialled , you'll hear a tone telling you that the
number is unobtainable or that the line is out of order .
8. To make a call by IDD/international direct dialling from the UK : first dial the
international
code (010), then the country code, then the area code (US)/dialling code (GB) and
finally
the number you require.
9. Operator , I'd like to make a person-to-person call (US)/personal call (GB) to New York,
please . My name is Mrs Jane Wilson.
10. I'd like to make a collect call (US)/transferred charge call (GB) to Mr Bob Hill on this
number : 456 8901 .
11. Hello , is that the switchboard ? This is extension 67 , can I have an outside line
please ?

Exercise 2

1. RCL Electrique. Can I help you ?
Yes. Could I speak to Denise Martin , please?
Just a moment. I'll put you through.

2. Could I speak to Harry Pavlidis , please ?
Sorry , who did you want to speak to?
Harry Pavilidis. In the sales department.

3. Could I speak to Ludmilla Korschka , please ?
Speaking.
Ludmilla ! I've been trying to ring you all morning.

4. Sorry. Could you repeat the name of your company ?
"Marsen Electrics".
Is that with "N" or "M" ?
"Marsen" . With an "M".

5. Did you manage to ring Phil ?
Yes. But I got his answering machine.

6. Could I leave a message for Teresa ?
Just a second . I'll get a pen.

7. Could you give me your name , please ?
Yes , of course. It's Karin Vogel.
Sorry. Could you spell your surname.
Certainly. It's V-O-G-E-L .

8. Could you put me through Pete Lensky , please ?
Do you know his extension number?
No , I'm afraid I don't.

Exercise 3

A
1. Who shall I say is calling ?
2. Can you give me your extension , please ?
3. Would you mind repeating that , please ?
4. Sorry. Did you say Kellman ?
5. Marketing department . Can I help you ?
6. ... and your fax number is ?
7. Can you tell her I'll phone back later ?
8. What time do you normally open ?

B
1. Yvonne Simon of Northam Insurance.
2. Let me check . Yes , it's 461.
3. Yes , I said the WX342 , leaving at 16:25
4. No , "Kellerman" , with two 'l's.
5. Yes , could I speak to Mrs Elliot ?Yes , I'll pass on your message.
6. I'am afraid we don't have a fax machine.
7. I'am afraid we don't have a fax machine.
8. Usually between nine and half past.

Exercise 4

Witan International . Can I help you ?
Could I speak to Mrs Weiss , please ?
One moment , please. I'll put you through .
Kristina Weiss speaking .
Good morning , Mrs Weiss. This is Ellen Johanssen from Ostlink Travel , I'm phoning to
check if you got my letter.
Yes , I've just received it. In fact , I was just going to ring you. There are a couple of
things I
wa>

Transfer interrupted!

ong>

Conversation 2

I

RTL Electrics. Can I help you ? ?
Yes , This is Kristina Weiss of Witan. Could I speak to Denise Martin ,
please ?
I'll just see if she's available ... No , I'm afraid she's just popped out.
In that case , I'll ring back later.
Who can I say phoned ?
Oh , it's all right. I'll phone back.