Types of letters




            On this page we want to give you some general information about the letters. We are sure that what we have put on this page can facilitate the importance and solve problems related with this activity.
            If some words or phrases are too tough for you, you can always check the

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Type Purpose Format Points to Remember
Accepting a job offer
  1. Accept the job; Identify the job; State the salary.
  2. Indicate moving and reporting for work dates
  3. Conclude stating that you are looking forward to working etc.
Letting someone know you have received something sent to you.
  1. Short, polite note mentioning when the item arrived and express thanks.
Response to a complaint letter
  1. Open with whatever you believe the reader will consider good news.
  2. Explain what caused the problem.
  3. Explain specifically how you intend to make the adjustment.
  4. Express appreciation to the customer for calling you attention to the situation.
  5. Point out any steps you may be taking to preevent a recurrence.
  6. Close pleasantly. Avoid recalling the problem in your closing.
  • Tone is critical.
  • Emphasize what you are doing to correct it.
  • Know company's policies.
  • Avoid law admissible, condemning terms.
A sales letter, marketing your skills, abilities and knowledge.
  1. Identify an employment area or state a specific job title.
  2. Point out your source of information about the job.
  3. Summarize your qualifications for the job, tailored to job requirements
  4. Refer the reader to your resume.
  5. Ask for an interview, stating where you can be reached and when you will be available for an interview.
  • Catch the reader's favorable attention.
  • Convince the reader you are qualified.
  • Be sincere and honest.
  • Don't duplicate the resume.
  • Request an interview.
Customers asking that certain situations be corrected.
  1. The opening includes all identifying data.
  2. The body explains logically and clearly what happened..
  3. Conclusion should be friendly and request action.
  • Be sure of your facts
  • Avoid overtones of accusations
To request assistance, information, or merchandise
  1. Keep questions concise but specific and clear
  2. Phrase questions so that the reader will know immediately what type of information you are seeking, why you are seeking it, and how you will use it.
  3. If possible, present your questions in a numbered list.
  4. Keep questions to a minimum
  5. Offer inducement for the reader to respond
  6. Promise to deep responses confidential (where appropriate)
  • Include the address to which the material is to be sent
  • Improve response by enclosing a stamped, self addressed return envelope.
Recommending someone for employment
  1. Identify yourself: name, title or position, employer and address
  2. State how long you have know the applicant and the circumstances of your acquaintance.
  3. Address specifically the applicant's skills, abilities, knowledge and personal characteristics in relation to the requested objective.
  4. Conclude with a statement of recommendation and a brief summary of the applicant's qualifications.
  • Be familiar with the applicant's abilities to offer an evaluation
  • Truthfully communicate that evaluation to the inquirer
Refuse some kind of request
  1. A buffer beginning.
  2. A review of the facts.
  3. The bad news, based on the facts.
  4. A positive and pleasant closing.
  • Place yourself in the reader's position.
  1. Start on a positive note.
  2. Explain why you are leaving in an objective and factual manner. Avoiding recriminations.
  3. Give enough notice to allow for replacement.
  4. Close positively.
  • Don't burn bridges