Telephoning
| Introduction We are sure that what we have put on this page can facilitate the importance and solve problems related to this activity. When you have finished doing the exercises you can check how well you did in our Answers to exercises. If some words or phrases are too tough for you, you can always check the dictionary . Exercise 1 Fill the gaps with suitable words from the list . area code (US)/dialling code (GB) bad line busy (US)/engaged (GB) collect call (US)/transferred charge call (GB) dialing (US)/dialling (GB) enquiries extension IDD/international direct dialling insert off the hook out of order outside line person-to-person call (US)/personal call (GB) phone book/directory receiver ringing switchboard operator unobtainable wrong number 1. Incoming calls to our firm are taken by the 1.............................. , who will put you through to the 2............................ your require. 2. I'm sorry to trouble you , I think I must have got the 3............................ . 3. I'm sorry , I can't hear you very well , this is a 4............................ . 4. I can't get through , their line always seems to be 5............................. . 5. If you don't want to be interrupted by any phone calls , you can leave the phone 6............... . 6. If you don't know someone's number you can use the 7......................... or you can call directory 8........................... . (192 in the UK) 7. To make a call from a public telephone , lift the 9............................ and 10............................ a coin . Listen for the 11............................... tone and dial the number. You will then hear a tone telling you that the number is 12................................ . If you've misdialled , you'll hear a tone telling you that the number is 13............................... or that the line is 14.............................. . 8. To make a call by 15............................. from the UK : first dial the international code (010), then the country code , then the 16............................ and finally the number you require. 9. Operator , I'd like to make a 17.......................... to New York , please . My name is Mrs Jane Wilson. 10. I'd like to make a 18............................ to Mr Bob Hill on this number : 456 8901 . 11. Hello , is that the switchboard ? This is extension 67 , can I have an 19............................. please ? Exercise 2 Use these expressions to complete the gaps in the mini-dialogues. Certainly. It's V-O-G-E-L . Just a second . I'll get a pen. Speaking. Yes. Could I speak to Denise Martin , please? Yes , of course. It's Karin Vogel. Sorry , who did you want to speak to? Do you know his extension number? "Marsen" . With an "M". "Marsen Electrics". Yes. But I got his answering machine. 1. RCL Electrique. Can I help you ? ......................................................................... Just a moment. I'll put you through. 2. Could I speak to Harry Pavlidis , please ? .......................................................................... Harry Pavilidis. In the sales department. 3. Could I speak to Ludmilla Korschka , please ? .......................................................................... Ludmilla ! I've been trying to ring you all morning. 4. Sorry. Could you repeat the name of your company ? .......................................................................... Is that with "N" or "M" ? .......................................................................... 5. Did you manage to ring Phil ? .......................................................................... 6. Could I leave a message for Teresa ? .......................................................................... 7. Could you give me your name , please ? .......................................................................... Sorry. Could you spell your surname. .......................................................................... 8. Could you put me through Pete Lensky , please ? .......................................................................... No , I'm afraid I don't. Exercise 3 Use the following words to complete the sentences on the A. Then match each one to the most appropriate response on the B. calling department say time extension repeating fax back A 1. Who shall I say is 1......................... ? 2. Can you give me your 2......................... , please ? 3. Would you mind 3......................... that , please ? 4. Sorry. Did you 4........................ Kellman ? 5. Marketing 5....................... . Can I help you ? 6. .... and your 6........................ number is ? 7. Can you tell her I'll phone 7......................... later ? 8. What 8...................... do you normally open ? B 1. Yes , could I speak to Mrs Elliot ? 2. I'am afraid we don't have a fax machine. 3. Usually between nine and half past. 4. Yes , I said the WX342 , leaving at 16:25 . 5. Yes , I'll pass on your message. 6. Yvonne Simon of Northam Insurance. 7. Let me check . Yes , it's 461. 8. No , "Kellerman" , with two 'l's. Exercise 4 Choose from the phrases below to complete these two telephone conversations : Conversation 1 was just going to Can I speaking Could I speak I'm phoning to check put you through Witan International . ............................... help you ? ............................. to Mrs Weiss , please ? One moment , please. I'll ................................ . Kristina Weiss .................................. . Good morning , Mrs Weiss. This is Ellen Johanssen from Ostlink Travel , .......................... if you got my letter. Yes , I've just received it. In fact , I ........................... ring you. There are a couple of things I wanted to ask you about .... Conversation 2 I'm afraid This is I'll ring back Can I help you ? Could I speak to I'll just see RTL Electrics. .................................. ? Yes , ............................ Kristina Weiss of Witan. ............................. Denise Martin , please ? ............................ if she's available.... No , ............................. she's just popped out. In that case , ........................... later. Who can I say phoned ? Oh , it's all right. I'll phone back. Answers to exercises |